Shipping policy
Shipping Policy
Thank you for shopping with Optimum Jewelry. We are committed to providing a smooth and reliable shipping experience for every order.
Order Processing
Orders are typically processed within 1–5 business days after payment confirmation.
Processing times may vary during:
High-demand periods
Holidays
Product launches
Inventory verification or fraud-prevention reviews
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information where available.
Shipping Times
Estimated delivery times vary depending on destination and carrier operations.
Typical delivery estimates:
Canada & United States: 7–15 business days
International Orders: 10–25 business days
Please note that these are estimated timeframes and are not guaranteed delivery dates.
Shipping Delays
Delivery delays may occur due to:
Customs inspections
Weather conditions
Carrier disruptions
Incorrect shipping information
High shipping volumes
International transit issues
Optimum is not responsible for delays once the package has been transferred to the shipping carrier.
Tracking Information
Tracking numbers are provided when available. Tracking updates may take several business days to appear after shipment confirmation.
In some cases, international tracking may become limited once the package reaches the destination country.
Customs, Duties & Taxes
International customers are responsible for any:
Customs duties
Import taxes
VAT fees
Additional carrier charges
These charges are determined by your local customs authority and are not controlled by Optimum.
Incorrect Addresses
Customers are responsible for ensuring shipping information is accurate before completing checkout.
We are not responsible for:
Orders shipped to incorrectly entered addresses
Failed delivery attempts due to customer error
Packages returned because of incomplete address information
Additional shipping charges may apply for reshipment requests.
Lost, Stolen, or Marked Delivered Packages
Once a package is marked as delivered by the carrier, responsibility transfers to the customer.
Optimum is not liable for:
Lost or stolen packages after confirmed delivery
Delivery issues caused by unsecured locations
Carrier errors outside our control
Customers are encouraged to contact the shipping carrier directly for delivery investigations when necessary.
Shipping Protection & Refund Reviews
If a shipment issue is reported, claims may enter a verification and review process lasting up to 90 days while carrier records, tracking history, delivery confirmation, and supporting documentation are evaluated.
Refunds or replacements are not automatically guaranteed and remain subject to review and approval.
Order Cancellations
Orders may only be canceled before processing begins. Once an order has entered processing or shipment stages, cancellation requests may no longer be possible.
Contact
For shipping questions or support regarding your order, please contact us using the support information available on our website.