Refund policy

Return & Refund Policy

At Optimum Jewelry, customer satisfaction is important to us. We strive to provide high-quality jewelry and accessories with every order. Please review our policy carefully before making a purchase.

Returns

We accept return requests within 14 days of delivery for eligible items.

To qualify for a return:

Items must be unused, unworn, and in original condition
Original packaging must be included
Proof of purchase or order confirmation is required

Certain items may not be eligible for return, including:

Final sale or clearance items
Personalized or custom-made products
Items showing signs of wear, damage, or alteration
Refund Review Period

Once a refund request is submitted, it enters a review and dispute eligibility period of up to 90 days from the date the request is opened.

During this time:

Refund approvals are evaluated based on item condition, delivery confirmation, transaction history, and supporting evidence provided by both parties
Additional information or verification may be requested before a final decision is made
Refund requests may remain under review while shipping investigations, payment processing checks, or dispute assessments are ongoing

A refund is not automatically guaranteed upon submitting a request. Final approval is determined after the review process is completed.

If no resolution, response, or required documentation is provided within the 90-day review window, the refund request may expire and become permanently closed.

Approved Refunds

If your refund is approved:

The refund will be issued to the original payment method
Processing times may vary depending on your financial institution
Shipping fees are generally non-refundable unless the item arrived damaged or incorrect
Exchanges

We may offer exchanges for defective or damaged items where applicable. If you receive an incorrect or damaged order, contact us promptly with photos and your order number.

Chargebacks & Payment Disputes

Customers agree to contact us first before initiating a chargeback or payment dispute. Filing false or abusive disputes may result in order restrictions or refusal of future service.

Lost or Delayed Packages

Once an order has been shipped, delivery times are subject to the carrier. We are not responsible for delays caused by couriers, customs, weather conditions, or incorrect shipping information entered during checkout.

Contact

For all return, refund, or order support inquiries, please contact our customer support team through the contact information provided on our website.